10/26/2022 0 Comments Victoria secret delivery fee![]() ![]() Before writing this review, I contacted Victoria's Secret credit card and I am in the process of closing my account. I work too hard for my money to support a company who just does not care about their customers. They treated me with respect, their employees made sure that I knew that I was a valuable customer. Macy's just recently gave me great customer service and I can tell you I will now take my intimate purchases to them. If a customer tells you they were put out for your company's error, I think you should try to at least make things right for the customer you inconvenienced. I feel a company is responsible for what they advertise. I am concerned about the lack of plain old Customer Service and accountability. "We have the right to discontinue an offer at any time." I understand Victora's Secret has the right to discontinue and retract an offer. I informed Aeysha that the offer was advertised on their website as available and during shopping I was able to apply the offer to my cart. I did the online chat to see what happened and I was informed that the offer was no longer available. Today however, they officially lost a customer. I supported the brand regardless of their quality of clothes going down. I have been a customer for over 10 years. I am extremely disappointed that it had to be from such a known brand like VS. This was the WORST customer service experience I have ever received. I think The LEAST VS could have done was expressed delivered the other hoodie at no additional cost IF they cared about customer satisfaction. All she replied was, "Ok." Just confirming what I had said. When Shatonya finally replied, I ended up expressing to her how terrible customer service is. The lady on the phone explained that I would have to pay the price difference but, I would need to get a refund first and then a new charge. So I decided to call customer service while waiting for a reply back from Shatonya (since I was getting nowhere) and see if someone else would help. I anticipate a call back regarding this matter."Īs I mentioned, she was taking 5-10 mins to respond and at this point investigating what happened and trying to do an exchanged dragged on for 30+ minutes. If we can’t find a resolution to this issue I will be reporting your company to Better Business Bureau. As I stated before your billing practices are not in sync with other credit companies. In speaking with your Supervisor Maria she continued to state that she/your company really appreciated my business but as your loyal customer today I felt less than appreciated therefore I requested to speak to Corporate & which transferred to an automotive line requesting that I call back another day. I’m absolutely appalled that you would rather discontinue a good business relationship than cover the late charges of $111.00 completely. I was offered to be credited $37.00 for this month only, a supervisor tried to negotiate for me to pay $15.00 the month of November, & pay the entire $37.00 for October which I refused & requested to close my account. Today I’ve spoken to 5 of your staff members who basically did nothing to maintain me as your customer.Īs I stated multiple times to your staff that it’s not fair for me to have to pay $111 in fees based on the difference between the times zones especially when I made the payments on time according to where I live & most credit card have a grace period (which you do not). I found out today by your staff that my payments were considered late due to the difference between the time zones (Eastern/Pacific) w/caused my payments to be late by 1 day for the last 3 months therefore I have accumulated $111.00 for late fees. Today, I decided to check my Victoria Secret account and noticed that there was a late fee of $37.00 which was odd because as I stated before I never made a late/missed a payment but I’ve made payments on the same date the payment was due. Yesterday : "I’ve been a Forever cardholder for over 7 yrs and I’ve never incurred/made a late payment to date. I know that I’m not the only one that has had this experience. Although I wrote a lot of commentary no words can express how disappointed with this company. At this point all ties are severed and I will never shop there again. For me it’s all about the principle, it seems for them it’s all about the money, and that forgotten the fundamentals customers service which is build a rapport & brand legacy in order to build a history of lifetime consumers. I have multiple credit cards and have never experienced anything like this or even experience such a rigid billing regime. ![]()
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